Returns, Refunds & Exchanges Policy
Effective date: July 3, 2026
Our Promise
When you buy from Asher you are getting some of the best-looking, highest-quality gloves and apparel out there, and we stand behind them. If something is not right, whether it is a sizing question or a quality issue, we want to help make it right within the guidelines below.
Return Window & Condition
You have 30 days from the date your order is delivered to start a return or exchange. To be accepted, items must be:
- Unworn, unwashed, and with all original tags attached; and / or
- For gloves, unworn and returned in their original glove packaging.
Important: place the glove and its original packaging inside a polymailer or box before applying the return label. Do not apply the label directly to the glove packaging, or full credit cannot be issued.
How to Start a Return or Exchange
Start your return or exchange through our online returns portal. If you have questions first, email info@ashergolf.com with your order number and details (and photos if relevant) and we will help guide you.
Return Shipping
The cost of all return labels is the responsibility of the customer, unless you purchased free returns and exchanges (Redo) at checkout.
Processing, Refunds & Store Credit
Refunds, store credit, and exchanges are issued only after your return is received and accepted at our warehouse, not beforehand. Once your return arrives, please allow 1–3 business days for us to process it. Refunds are issued to your original payment method, which may take additional time to appear depending on your bank.
Exchanges
Exchanges are credited at the amount you paid for the item. If you bought the item on sale, the sale price is what applies toward your new item.
For our Limited Edition and Seasonal Collections, sizes can sell out quickly, so we recommend repurchasing the correct size right away and returning the original. That way you are guaranteed the size you need in the glove you wanted.
When a Return May Be Rejected
To protect quality for every customer, a return may be rejected if:
- The item has been worn, washed, or is missing tags;
- A glove is not returned in its original packaging;
- The item is not in resellable condition (for example, pet hair, odor, or damage);
- The wrong item is returned; or
- A return is started but not shipped back within the 30-day window.
Returns that do not meet these conditions are not eligible for a refund. If your return is rejected, you will be notified via email.
Non-Returnable Items
Gift cards are non-returnable and non-refundable. Any items marked final sale are not eligible for return or exchange.
Quality Issues After 30 Days
If your issue is a manufacturing or quality defect rather than a return, please see our Warranty Policy.
Questions
Email info@ashergolf.com. Thank you.